Member Service Representative

Blaze Credit Union • Elk River, MN

just now • $25 - $30 • Onsite

About The Position

Blaze Credit Union is seeking a Member Service Representative to join their Member Experience Center (Call Center). This role involves assisting members over the phone with their financial needs, including processing transactions, researching and resolving inquiries and disputes, and providing technical support for automated services. The position emphasizes first-call resolution and continuous learning in a dynamic environment. The role requires full-time availability, including Saturday rotations and potential for extended hours. Training will be conducted at the Larpenteur Corporate Office in Falcon Heights, MN.

Requirements

• Minimum of 36 months experience working in a financial institution required.
• Minimum High School degree or GED.
• Excellent Member service skills.
• Reliability to work scheduled shifts.
• Excellent verbal and written communication skills.
• Ability to problem solve and multi-task.
• Ability to work effectively in a diverse environment where change is routine and flexibility is required.
• Ability to work independently while displaying initiative.
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back.

Nice To Haves

• Working in a financial services industry call center is a plus.

Responsibilities

• Answering incoming telephone calls and electronic messages in a professional manner.
• Ensuring the highest quality of member service.
• Processing transactions.
• Researching and resolving member questions and disputes.
• Providing technical support for automated services.

Benefits

• Competitive wages
• Time and a half for Saturdays worked
• Bonus for working 7 or 10 Saturdays in a quarter
• Eligibility for a company-wide Quarterly Team bonus
• Bonus for DNA experience ($5,500 paid over a 2-year period)
• Bonus for non-DNA experience ($2,000 paid over a 1-year period)
• Exposure to multiple systems
• Development opportunities through career pathways and ongoing training initiatives
• Low-cost medical (as low as $20 a paycheck)
• Dental insurance
• Vision insurance
• Quarterly bonuses
• Generous vacation and sick time hours
• Paid leave options
• Up to 6% 401k contribution
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED