Member Service Representative

Houston Federal Credit Union • Houston, TX

41d • Onsite

About The Position

HFCU is looking for an outgoing personality to assist members and guest members with their financial transactions. This individual will assist the Teller Supervisor in day-to-day operations.

Requirements

• One year to two years of similar or related experience.
• A high school diploma or GED required.
• Courtesy, tact, and diplomacy are essential elements to this job.
• Work involves personal contact with others inside and outside the organization, generally regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
• Must be computer literate with excellent communication skills.
• Must be accurate with numbers and names.
• Must have qualities that are consistent with our CORE Values: Integrity, Honesty, & Respect Passion, Commitment & Enthusiasm Seek Excellence in All We Do Work Hard and Have Fun Friendly Service and Superior Value

Responsibilities

• Receives and processes member financial transactions, including deposits, withdrawals and loan payments.
• Act as vault teller as needed.
• Sells money orders, gift cards, and processes cash advances for members and guest members.
• Maintain and balance a cash drawer daily.
• Helps schedule and monitor daily teller activity.
• Help train new employees and monitor performance.
• Ensure department is providing friendly, professional, personal service to all members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees