Member Service Representative

Zeal Credit UnionSouthfield, MI
Onsite

About The Position

Join Zeal Credit Union as a Full-Time Member Service Representative and immerse yourself in a vibrant, member-focused environment in Southfield, MI! This position offers the opportunity to make a real difference in the lives of our valued members through exceptional customer service. Here, your passion for helping others will shine as you leverage your character and empathy to solve member issues collaboratively. This onsite role provides not just financial rewards but also the joy of working within a fun, high-performance culture where your contributions matter. Join a forward-thinking team dedicated to enriching member experiences every day. If you're ready to embrace a role that aligns with your passion for service and commitment to character, we want to hear from you! You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, Sick Time, and Paid Holidays. Take the leap and apply today to become part of the Zeal family! What it's like to be a Member Service Representative? As a Full-Time Member Service Representative at Zeal Credit Union, you'll be at the forefront of servicing our members with their day-to-day transactions, ensuring a seamless experience that exemplifies our dedication to customer service. Your role will include balancing your drawer accurately, opening new accounts, and facilitating loan intake. You'll have the opportunity to educate our members about our diverse range of products and services, helping them make informed decisions that align with their financial goals. Your passion for problem-solving and commitment to collaborative teamwork will be essential as you strive to create lasting relationships with our members, enhancing their overall experience at Zeal Credit Union.

Requirements

  • 6 months of customer service experience
  • Passion for helping others
  • Strong problem-solving skills
  • Initiative taker
  • Excellent communication skills
  • High attention to detail
  • Punctuality and regular onsite attendance

Responsibilities

  • Servicing members with their day-to-day transactions
  • Balancing your drawer accurately
  • Opening new accounts
  • Facilitating loan intake
  • Educating members about our diverse range of products and services
  • Solving member issues collaboratively
  • Creating lasting relationships with our members

Benefits

  • Medical
  • Dental
  • Vision
  • 401(k)
  • Life Insurance
  • Paid Time Off
  • Sick Time
  • Paid Holidays
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