Member Service Representative - Canyon Branch

TAPCO Credit Union•Summit, WA

2h•$20 - $26•Onsite

About The Position

At TAPCO, our Member Service Representatives (MSRs) are at the heart of the member experience. These roles go beyond basic transactions—team members in these positions build meaningful connections, support financial wellness, and create welcoming environments for every member who walks through our doors.

Requirements

1 year of cash handling experience
1 year of customer service experience
Must be eligible for and able to maintain bondability as a condition of employment

Nice To Haves

1-3 years’ experience working in a financial institution
Strong communication and interpersonal skills
Ability to navigate systems, policies, and procedures with accuracy
Demonstrated initiative in supporting members and team success
Notary certification preferred

Responsibilities

Create a welcoming and professional experience by greeting members warmly and assisting with all transaction needs in an accurate and efficient manner
Build and retain member relationships in person and through outbound calling by providing expert knowledge of credit union products and services through the execution of member engagement strategies and referrals to other business lines
Engage in meaningful conversations to identify opportunities to refer members to additional product solutions
Balance personal cash drawer daily and investigate and resolve discrepancies as needed
Support branch operations by performing drive-up functions, night drop processing, and holding opening/closing responsibilities as assigned
Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions
Collaborate effectively with team members, and across all organizational levels, contributing to a supportive and positive workplace culture
Foster meaningful relationships by actively engaging in branch promotions and community events, as assigned
Maintains up to date knowledge of and adheres to the requirements of all related policies, procedures, rules and regulations required for this position
Assumes responsibility for other duties as required or assigned

Benefits

100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time teammates
50% Employer-paid spouse coverage, 65% Employer-paid dependent children coverage
Flexible Spending Account (FSA), Dependent Care FSA, & Health Savings Account (HSA)
401(k) Plan with up to 7% match
100% Employer-Paid Life Insurance/AD&D package
Paid Vacation and Sick Time, 11 Paid Holidays + 1 Floating Holiday
Optional Short- and Long-Term Disability
Employee Assistance Program
Community impact, on us (Up to 40 paid volunteer hours)
Shared Bonus Plan (when company goals are achieved)