Contact Center - Member Service Representative
About The Position
Kohler Credit Union is looking for a Full-Time Member Service Representative to join our Contact Center team in Sheboygan, WI. This position starts at $17.45-$19.50 per hour and is an excellent opportunity for individuals looking to begin or grow their career in banking, financial services, and customer support. No previous financial institution experience is required. As a Member Service Representative, you'll play an important role in delivering exceptional member service and creating positive financial experiences. You'll serve as a trusted resource for members by answering questions, providing account support, resolving issues, and identifying products and services that help members achieve their financial goals. You'll assist members through multiple communication channels, including phone, chat, email, and secure messaging, while providing timely, accurate, and personalized solutions. Your responsibilities may include processing debit card requests, assisting with digital banking support, verifying mobile deposits, completing account maintenance, and maintaining detailed records to ensure quality service and compliance. This role is ideal for someone who enjoys helping others, solving problems, building relationships, and being part of a team focused on delivering outstanding customer experiences. You'll receive ongoing training, coaching, and development opportunities to expand your financial knowledge and grow within the organization.
Requirements
- High School Diploma or equivalent required
- Strong verbal and written communication skills
- Ability to provide professional, friendly, and solutions-focused customer service
- Strong attention to detail and ability to handle confidential information
- Ability to follow established procedures, policies, and regulatory requirements
- Legally authorized to work in the United States without current or future visa sponsorship
Nice To Haves
- No previous financial institution experience is required.
Responsibilities
- Answering questions
- Providing account support
- Resolving issues
- Identifying products and services that help members achieve their financial goals
- Assisting members through multiple communication channels, including phone, chat, email, and secure messaging
- Providing timely, accurate, and personalized solutions
- Processing debit card requests
- Assisting with digital banking support
- Verifying mobile deposits
- Completing account maintenance
- Maintaining detailed records to ensure quality service and compliance
Benefits
- Competitive pay
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) contributions
- Paid time off
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
