Contact Center - Member Service Representative
About The Position
Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team. This entry-level opportunity is ideal for individuals looking to grow a career in financial services, member support, and customer care. We provide comprehensive training, ongoing support, and professional development opportunities to help you build the skills needed for success while making a meaningful impact on our members' financial journeys. In addition to competitive pay, Kohler Credit Union offers a comprehensive benefits package. Training for this position will take place at our Sheboygan, WI location, with the opportunity to transition to our Mequon Branch after successfully completing the training program. As a Member Service Representative, you will serve as a trusted resource for our members by providing personalized support, answering questions, and helping them find solutions that meet their financial needs. In this contact center role, you will connect with members through multiple communication channels while creating positive experiences and building lasting relationships.
Requirements
- High school diploma or equivalent
- Applicants must be legally authorized to work in the United States without current or future visa sponsorship.
Nice To Haves
- Previous customer service, contact center, retail, hospitality, or sales experience preferred
- Strong verbal and written communication skills
- Ability to multitask while navigating multiple systems and resources
- Excellent problem-solving skills with a focus on customer relationships
- Strong attention to detail and commitment to accuracy
- Ability to follow security, compliance, and regulatory guidelines
Responsibilities
- Provide exceptional member service through phone calls, chat, email, and secure messaging
- Assist members with account questions, account maintenance, and service requests
- Resolve concerns by providing accurate information and timely solutions
- Support debit card services, account updates, mobile deposit verification, and other banking needs
- Educate members on financial products, services, and digital banking tools
- Identify opportunities to recommend solutions that align with members' financial goals
- Maintain accuracy while following banking regulations, security procedures, and compliance requirements
- Collaborate with teammates to meet service expectations and member satisfaction goals
- Participate in ongoing training and professional development opportunities
- Create positive interactions that strengthen long-term member relationships
Benefits
- medical, dental, and vision insurance
- 401(k) retirement plan
- paid time off
- tuition assistance
- opportunities for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
