Member Service Representative/Teller Hazleton
Cross Valley Federal Credit Union•Plains Township, PA
•$18 - $19•Onsite
About The Position
The Member Service Representative (Teller) serves as the frontline representative of the credit union, providing outstanding service to members while accurately processing financial transactions. This position is responsible for handling deposits, withdrawals, loan payments, account inquiries, and other member service requests while promoting credit union products and services that meet members' financial needs.
Requirements
- Must be able to understand and communicate in both English and Spanish
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Detail-oriented with strong organizational skills
- Basic mathematical and problem solving skills.
- Computer skills and ability to learn new software quickly
- Must be able to travel to Wilkes-Barre for training
Nice To Haves
- Prior experience in a customer service or cash handling role preferred
Responsibilities
- Provide exceptional member service by greeting and assisting members in a professional, friendly, and courteous manner.
- Process member transactions accurately and efficiently, including but not limited to: Deposits, Withdrawals, Loan payments, Cash advances, Check cashing, Money orders.
- Balance cash drawer daily and maintain accurate transaction records.
- Verify member identity and ensure compliance with applicable regulations, policies, and procedures.
- Answer member questions regarding accounts, products, services, and electronic banking options.
- Identify opportunities to refer members to appropriate credit union products and services, including loans, deposit accounts, debit cards, online banking, and other financial solutions.
- Assist members with opening and maintaining accounts as needed.
- Resolve routine member concerns and escalate complex issues to management when appropriate.
- Maintain confidentiality of member information and adhere to all security procedures.
- Support branch operations and contribute to achieving branch goals.
- Participate in ongoing training and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
