Member Service Representative/ Teller - Kohler
About The Position
Kohler Credit Union is hiring a Full-Time Teller/Member Service Representative at our Kohler Branch. This role is ideal for individuals with strong customer service skills from retail, customer service, hospitality, or other people-focused roles looking to transition into financial services. No prior banking experience is necessary. The position involves building relationships with members, assisting with financial transactions, identifying needs, and recommending suitable products and services. Kohler Credit Union is committed to professional growth through comprehensive training, ongoing development, and career advancement opportunities. The role emphasizes a healthy work-life balance with a predictable schedule, generous paid time off, and a comprehensive benefits package. As a Member Service Representative/Teller, you will deliver exceptional service by processing financial transactions, answering member questions, and recommending products and services based on their needs. You'll play an important role in creating positive member experiences while ensuring efficient and accurate daily branch operations.
Requirements
- High School Diploma or GED required.
- Strong math, communication, and computer skills.
- Positive attitude, attention to detail, adaptability, and a genuine passion for helping others.
- Authorized to work in the United States without current or future sponsorship.
Nice To Haves
- Previous experience in retail, customer service, hospitality, cash handling, or another customer-facing role is preferred but not required.
Responsibilities
- Build strong relationships with members by providing friendly, personalized service.
- Process deposits, withdrawals, payments, and other financial transactions accurately and efficiently.
- Maintain balanced cash drawers while following all cash handling and security procedures.
- Identify member needs and recommend appropriate products and services.
- Meet performance expectations related to service quality, accuracy, and member satisfaction.
- Communicate effectively with members and teammates in person, by phone, and through email.
- Participate in ongoing training and development opportunities to expand your knowledge and grow your career.
Benefits
- medical, dental, and vision insurance
- a 401(k) with employer contributions
- life insurance
- tuition reimbursement
- predictable schedule
- generous paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
