Hazleton Branch Member Service Representative/Teller Bi-Lingual

Cross Valley Federal Credit Union • Plains Township, PA

10d • Onsite

About The Position

We are seeking a highly motivated and customer-oriented individual to join our team as a Member Service Representative/Teller in our soon to be Hazleton Location. They must be able to understand and communicate in both English and Spanish for our members. In this role, you will be responsible for providing exceptional service to our members and assisting them with their financial needs.

Requirements

• Must be able to understand and communicate in both English and Spanish
• High school diploma or equivalent
• Prior experience in a customer service or cash handling role preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Detail-oriented with strong organizational skills
• Basic computer skills and ability to learn new software quickly
• Ability to maintain confidentiality and handle sensitive information
• Must be able to travel to Wilkes-Barre for training before the branch is open in Hazleton.

Responsibilities

• Greet members and provide excellent customer service in a friendly and professional manner
• Process transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Identify opportunities to cross-sell products and services to meet members' financial needs
• Respond to member inquiries and resolve any issues or concerns in a timely and effective manner
• Maintain a thorough understanding of credit union products and services
• Adhere to all policies and procedures to ensure compliance with regulations and internal controls
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED