Member Service Representative/Personal Banker (Bilingual Spanish Speaking Preferred)
About The Position
We are Jovia Financial Credit Union, recognized as one of Long Island's Top Workplaces for 2026. We are seeking talented and motivated individuals to join our team and build a rewarding career. Jovia has been providing brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on what's best for our members. With over $4 billion in assets, 240,000 members, and 500+ employees, we attract top talent who embody a can-do spirit in a culture of fun, fulfillment, advancement, and development. Our employees are passionate about our mission, growing through professional development, and making a difference through community involvement. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking.
Requirements
- Bachelor’s degree or minimum of 18 months of relevant experience in the financial industry or in a customer service
- Previous banking or financial services experience
- Desire to provide outstanding member service
- Ability to discuss products and services
- Professional appearance coupled with an enthusiastic, assertive personality.
- Self-motivated
- Strong computer skills
- Excellent communication skills
- Thorough knowledge of negotiable instruments
- Dependable (arrive to work on time as scheduled)
Nice To Haves
- Bilingual Spanish Speaking Preferred
Responsibilities
- Direct dealing with member and potential members
- Support and promote a successful service/sales culture by identifying the needs of the membership and cross-selling the appropriate products.
- Efficiently and accurately process transactions (loan payments, transfer of funds)
- Research and resolve member concerns
- Sufficiently and accurately record information
- Efficiently utilize the software system provided to perform member transactions
- Engage with members to obtain information and explain available services to meet their financial needs.
Benefits
- Competitive compensation with paid training
- Engaged Managers who value your input, are transparent, and provide coaching for your success
- Professional Development with growth opportunities and a supportive learning environment
- A friendly, inviting work culture filled with social activities that inspire creativity and collaboration
- Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan
- Comprehensive benefits including Medical, Dental, and Vision coverage
- Employee Activity Groups that foster a sense of belonging and teamwork
- Tuition Reimbursement and School Loan Repayment plans for Full-Time employees
- Gym Reimbursement and Employee Wellness time off to support your health and wellness
- Flexible PTO options that include vacation payout and sick time incentive payouts
- Discounts on Employee Loans to help you create financial success
- Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
