Part-Time Member Service Representative/Personal Banker

Jovia Financial Credit Union•Plainview, NY

20h

About The Position

Join our team and begin writing your next success story with us. If you’re looking for a place where culture and leadership matter, look no further. Whether you work here, bank here, or are just getting to know us — this is what it feels like to be part of Jovia. We are Jovia Financial Credit Union. Our name evokes joy, a feeling of optimism, trust, and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. At Jovia, we have provided brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on what’s best for our members, not profits - Come see for yourself! Awarded as one of the best places to work, Jovia has more than $4 billion in assets, 240,000 members, and 500+ employees, we attract the best and the brightest talent-- who do the right thing and present a can-do spirit in a culture of fun, fulfilment, advancement, and development. Find your joy here, every day. Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking by joining our team. We give you Benefits that Go Beyond Your Paycheck: Competitive compensation with paid training Engaged Managers who value your input, are transparent, and provide coaching for your success Professional Development with growth opportunities and a supportive learning environment A friendly, inviting work culture filled with social activities that inspire creativity and collaboration Retirement Benefits, featuring a 401(k) with a generous match Employee Activity Groups that foster a sense of belonging and teamwork Tuition Reimbursement and School Loan Repayment plans for Full-Time employees Gym Reimbursement and Employee Wellness time off to support your health and wellness Flexible PTO options that include vacation payout and sick time incentive payouts Discounts on Employee Loans to help you create financial success A CEO with brilliant vision and aspiration Want to know why we’re so happy? Click here to learn and meet our CEO [https://youtu.be/GEq1AaQCcWE?si=S2cmmtQK_pnoNhDU]! Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia [https://www.jovia.org/life-at-jovia]

Requirements

Bachelor’s degree or minimum of 18 months of relevant experience in the financial industry or in a customer service
Previous banking or financial services experience
Desire to provide outstanding member service
Ability to discuss products and services
Professional appearance coupled with an enthusiastic, assertive personality.
Self-motivated
Strong computer skills
Excellent communication skills
Thorough knowledge of negotiable instruments
Dependable (arrive to work on time as scheduled) with open availability on Fridays, Saturdays and one other day during the week (19 hours total)

Responsibilities

Direct dealing with member and potential members
Support and promote a successful service/sales culture by identifying the needs of the membership and cross-selling the appropriate products.
Efficiently and accurately process transactions (loan payments, transfer of funds)
Research and resolve member concerns
Sufficiently and accurately record information
Efficiently utilize the software system provided to perform member transactions
Engage with members to obtain information and explain available services to meet their financial needs.

Benefits

Competitive compensation with paid training
Engaged Managers who value your input, are transparent, and provide coaching for your success
Professional Development with growth opportunities and a supportive learning environment
A friendly, inviting work culture filled with social activities that inspire creativity and collaboration
Retirement Benefits, featuring a 401(k) with a generous match
Employee Activity Groups that foster a sense of belonging and teamwork
Tuition Reimbursement and School Loan Repayment plans for Full-Time employees
Gym Reimbursement and Employee Wellness time off to support your health and wellness
Flexible PTO options that include vacation payout and sick time incentive payouts
Discounts on Employee Loans to help you create financial success
A CEO with brilliant vision and aspiration