MSR Level 1

ALLIANCE SAFETY COUNCIL•Gonzales, LA

10d•Onsite

About The Position

Member Service Representatives support the Member Services Department by providing support and assistance with training on products offered by the organization to our clients. This position has no supervisory responsibilities. Essential Functions include being on time and at the assigned post every workday, logging on to CBT lab computers and databases, checking emails twice daily, opening specific websites, seating students according to policy, scheduling students for courses, monitoring and processing student SSVs, printing cards, monitoring students in the lab to prevent cheating, providing assistance as needed, preparing rooms for instructor-led classes, ensuring the CBT lab is never left unattended when students are present (requiring two employees at all times), assisting instructors, assisting member companies with registration or training issues, assisting at the front desk, preparing for the next business day by ensuring adequate card and ribbon stock, closing the CBT lab according to policy, cleaning work areas daily, troubleshooting IT issues, and greeting students professionally. Non-essential functions include other duties as assigned.

Requirements

Must be able to learn how to correctly select courses while using the Alliance Safety Council computer systems and databases.
Must be dependable, able to communicate well with others, and act in a professional manner.
Requires knowledge and understanding of English grammar, and basic computer skills.
High school education or equivalent required.
1-3 years experience in the area of member services.

Nice To Haves

Bilingual in Spanish a plus.

Responsibilities

Be on time and at the assigned post every workday by assigned starting time.
Turn on and log on all CBT lab computers to ensure proper operation.
Turn on and log onto the database and e-mail. E-mail must be checked twice daily for updates and changes.
Open www.gnoiec.com and www.hacsc.com/extranet.
Seat students according to CBT Lab Policy (CS-LAB-004).
If a student is registered for courses through another Alliance Safety Council, go to the applicable website and schedule at this time.
Monitor the Sterling queue and pass or fail the student's SSV as needed.
Print cards for students that pass and instruct those that fail their options.
Monitor students in the CBT lab to prevent cheating.
Provide assistance as needed (according to the CBT Security Procedure).
Prepare rooms for instructor-led class when necessary.
The CBT lab is NEVER to be left unattended when there are students in the CBT lab.
Two employees must be in the CBT lab at all times, according to the CBT Lab Security Policy (attached).
Assist instructors when necessary.
Assist member companies with issues involving registration or employee training.
Assist at the front desk as necessary.
The designated lab closer(s) should be prepared to stay until the last student is done testing or until at least 5:30 p.m. when necessary.
Should a student still remain at 5:30 p.m. on a normal (no 3rd BOP) business day, ask them to stop testing and reschedule for the following business day.
The lab closer(s) is also responsible for making sure all card and ribbon stock is adequate for the following business day.
Close CBT lab according to CBT Lab Policy at the end of the day (CS-LAB-007).
Clean work areas daily.
Troubleshoot IT issues.
Responsible for greeting, in a professional manner, students that are scheduled to receive computer-based training (CBT).
Other duties/tasks as may be assigned.