Member Service Representative III - Lending Consultant

Nusenda Credit Union•Albuquerque, NM

2d•Onsite

About The Position

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! Nusenda Credit Union is currently seeking a Call Center Lender. In this role, you'll be responsible for providing members and potential members with excellent service, in a contact center environment. You will be knowledgeable in all functions and processes regarding transactional and lending operations. You'll answer calls, troubleshoot, and resolve member issues, specific to processing of loan applications, and opening memberships. You'll Identify products and services that align with members’ financial needs. You will be a trusted financial resource to existing and potential members by utilizing a consultative approach to evaluate, educate, and fulfill members’ financial needs.

Requirements

Three to five years of similar or related experience in lending operations
Expertise within Meridianlink, Qualifile, and XP2 navigation is required.

Responsibilities

Assists members with financial needs through a consultative-based approach.
Identify and educate members on value-added products/services to meet individual needs.
Responsible for opening and closing accounts/memberships, consumer loans (excluding home equity loan products), answering questions about products and services.
Conducts basic transactions and problem resolution within authority; understanding when escalation to a supervisor is appropriate.
Effectively process and support online lending applications and membership needs through virtual delivery channels.