Member Service Representative II
1st Community Credit Union•Tomah, WI
•$17 - $22•Onsite
About The Position
1st Community Credit Union is seeking a friendly, detail-oriented Member Service Representative II (MSR II) to join their team. In this role, you'll play an important part in delivering exceptional service while helping members with their financial needs and supporting daily branch operations. This is a full-time position working 40 hours per week at the Tomah location.
Requirements
- At least 1 year of experience as an MSR I or equivalent experience in a financial institution
- Strong communication and customer service skills
- High attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- A team-oriented mindset with a willingness to learn and grow
Responsibilities
- Provide prompt, professional service to members in person, by phone, and via email
- Process transactions accurately and maintain balanced cash systems, including TCRs
- Open and service savings and checking accounts; verify membership eligibility
- Assist with account maintenance, debit card services, wire requests, and general inquiries
- Support branch operations, including opening/closing, ATMs, night deposits, and mail transactions
- Resolve member concerns and escalate complex issues when needed
- Identify member needs and recommend appropriate credit union products and services
Benefits
- Health, dental, and vision insurance
- Voluntary coverage options (accident, critical illness, cancer)
- 401(k) plan with up to 5% employer match
- Life insurance and long-term disability coverage
- Paid holidays and educational reimbursement
- Generous vacation, personal, and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
