Member Service Representative II - Float

Members 1st Federal Credit Union•Middlesex Township, PA

6d•Hybrid

About The Position

This is a float role based out of the North Middleton Branch in Carlisle supporting branches in the Mechanicsburg and Carlisle areas. The Member Service Representative II supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio. The role will assist members in establishing and answering questions around new accounts, lending, account maintenance/review and support services. The Member Service Representative II will ensure compliance and credit union standards, as well as supporting internal branch growth and service by executing lobby engagement. In addition, the role will ensure compliance through the adherence of all credit union policies/procedures. The role will demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options. The Member Service Representative II may be asked to take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.

Requirements

Excellent communication and interpersonal skills
Attention to detail and accuracy
Thorough knowledge of credit union products, services, policies and procedures
Cash handling skills
Strong ability to successfully recognize and offer sales opportunities
Advanced analytical and problem-solving skills
Advanced organizational and time management skills
Ability to lead, take charge and offer opinions and direction
Familiarity with PCs and applicable software
1-3 years of related experience
General and business knowledge equivalent to a high school diploma

Responsibilities

Support all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio.
Assist members in establishing and answering questions around new accounts, lending, account maintenance/review and support services.
Ensure compliance and credit union standards, as well as supporting internal branch growth and service by executing lobby engagement.
Ensure compliance through the adherence of all credit union policies/procedures.
Demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options.
May be asked to take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present.
May provide coverage, as needed for other departments and/or functions that are within the scope of this position.