Member Service Representative II (Float) - Full-Time
About The Position
Looking for a role where you can help people, utilize financial service skills, and be part of a supportive local team? Saco Valley Credit Union, recognized as a Best Place to Work in Maine every year from 2019 through 2026, is hiring a full-time Member Service Representative II (Float) to support our Saco and Waterboro branches. In this role, you’ll be one of the friendly faces members count on for everyday banking, account opening and support, digital banking help, and problem-solving. You’ll float between the three branches to support operations based on business needs.
Requirements
- High school diploma or GED required
- One to three years of similar or related experience
- Strong communication and collaboration skills
- Comfort using computers and learning new systems
- Ability to maintain confidentiality and handle sensitive information
Nice To Haves
- Familiarity with digital banking platforms and financial products
- Ability to identify members’ financial needs and recommend appropriate solutions
- Account-opening experience
Responsibilities
- Assist members with teller transactions and account questions
- Identify opportunities to cross-sell products or services
- Open personal, business, and IRA accounts and help members with additional services
- Support online and mobile banking needs
- Resolve member issues with professionalism and care
- Work collaboratively with branch team members
Benefits
- Health, dental, and vision insurance, including fully subsidized employee-only coverage options; dependent coverage available
- 401(k) with employer match, plus annual discretionary contribution
- Paid time off with immediate accrual and paid holidays
- Occasional Saturdays with pay differential
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
