Member Service Representative I

AmeriCU Credit Union•Cortland, NY

12h•Onsite

About The Position

AmeriCU Credit Union is seeking a Member Service Representative I who aligns with their mission to provide members with the right financial services to live life, dream big, and achieve financial success, and their vision to be the most admired organization in every community they serve. This role is crucial for introducing members to ITM technology, conducting traditional teller transactions, and fostering member relationships through referrals and cross-selling credit union products and services.

Responsibilities

Greet members in a professional and enthusiastic manner that encases the MVP-1 Team culture.
Demonstrates a general understanding of AmeriCU’s Strategic Plan and how their role impacts the success of the credit union.
Serve as the primary liaison for introducing members to our ITM technology, as well as conducting traditional teller transactions.
Retain, Expand, and Acquire relationships by referring and cross selling credit union products and services through courtesy calls or in person.
Develop a strong partnership with line of business partners for the purpose of focusing on member acquisition and deepening the relationship of current members.
Meet or exceed annual goals.
Serve as the lead trainer in the assigned FC for both desk and teller line new hires, may be asked to provide support in other regional financial centers as needed.
Record encounters with current and prospective members in the credit union CRM system for tracking purposes.
Accurately perform account servicing and file maintenance as required.
Adhere to all credit union and departmental policies and procedures.
Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls in accordance with credit union or regulatory standards and policies, with particular attention to the Bank Secrecy Act (BSA) and SAFE Act.
Demonstrates community engagement and involvement.

Benefits

Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
Paid Holidays
Paid Time off
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability – at no cost to you!