Member Service Representative I

FBL Financial Group, Inc.•Manhattan, KS

9d•Onsite

About The Position

Are you looking to start your career at a place that cares about its employees and invests in you through continued training and education? Do you thrive on teamwork and want to experience professional satisfaction and growth at an insurance organization that’s focused on Protecting Livelihoods and Future? Are you passionate about delivering excellent customer service? If so, this Member Service Representative opportunity may be a great fit for you! At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

Requirements

High school diploma or equivalent plus 2 years of relevant experience is required.
Strong customer service skills are required, including solid verbal communication and business professional writing skills.
Strong initiative and the ability to work independently, as you will be processing approximately 150 - 200 tasks per day.
Must maintain a positive, customer focused attitude at all times.
Strong computer skills are required in order to quickly learn our multiple systems.
Must be flexible and adaptive to a frequently changing work environment.
Must enjoy working in a team environment and have a positive “can do-will do” attitude to do whatever is needed to get the job done.
Work 8am-4:30pm Monday through Friday in-person from our office in Manhattan, KS.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.

Nice To Haves

1-2 years of billing, account payable or receivable experience and an Associate’s degree is preferred.
Experience with Excel is preferred.

Responsibilities

Set up accounts for automatic payment withdrawals.
Process daily incoming payments.
Refer unpaid balances to a collection agency.
Review outgoing refunds for accuracy.
Respond to emails from agency force and other departments to answer questions related to policy billing.
Review policies for reinstatement.
Process returned payments.
Flexibility is key, as you will have other duties and projects as assigned.