PT Member Service Representative I - N. Federal

Zing Credit Union•Denver, CO

4d•Onsite

About The Position

As a Member Service Representative I at our N. Federal branch, you’ll be the first point of contact for many of our members—providing exceptional service and helping them navigate their financial needs. From processing transactions and opening accounts to answering questions and promoting helpful products, you’ll be there to support our members with professionalism, accuracy, and care. You'll also handle more advanced services such as IRAs, Certificates of Deposit, and electronic banking support. This role plays a vital part in delivering Zing’s mission of putting people over profit, educating members instead of upselling, and making a positive difference in every interaction.

Requirements

High school diploma or equivalent required
6 months to 2 years of customer service or cash-handling experience required
Ability to read and interpret safety rules, instructions, and procedural manuals
Ability to write routine emails and speak effectively with members and coworkers
Demonstrated ability to interpret policies and apply them to daily operations
Role requires basic analysis and good judgment within well-defined guidelines
Interactions involve frequent contact with members and staff—professionalism and courtesy are a must
Most decisions follow defined procedures, with limited discretion within known options
Proficient with 10-key by touch
Comfortable using standard office software and credit union core systems (or ability to learn quickly)

Nice To Haves

Familiarity with banking or credit union systems is a plus

Responsibilities

Accurately process deposits, withdrawals, payments, and transfers while maintaining cash drawer limits
Open and close member accounts; answer questions about products and services
Cross-sell credit union services that benefit members’ financial well-being and log interactions accordingly
Load loan applications into the system as directed
Balance vault, ATM, and cash machines as needed; restock marketing materials
Assist members with complex services like IRAs and Certificates of Deposit
Direct unresolved issues to MSR II or leadership when necessary
Ensure all transactions comply with credit union regulations and internal procedures
Maintain accurate records and prepare required reports
Support team goals and contribute to a positive branch environment
Perform other duties as assigned