Member Service Representative I

HawaiiUSA Federal Credit Union • Honolulu, HI

1d • $0 - $21 • Onsite

About The Position

The Member Service Representative I (MSR I) engages with members to provide exceptional member experience, process transactions accurately, maintain records and balance daily transactions in accordance with established policies and procedures. This role is also responsible for identifying and referring product and service inquiries to the appropriate employee.

Requirements

• High School diploma or GED required.
• One year of customer service experience preferred.

Responsibilities

• Process member transactions efficiently and accurately in accordance with established policies and procedures.
• Knowledgeable in all tools, products, and services to provide answers and assistance to Members’ questions or concerns.
• Proactively engage with members to understand their financial and banking needs.
• Utilize sales techniques to develop existing Member relationships, often while processing transactions.
• Understand the role in sales growth, and meet branch-assigned and individual goals.
• Generate cross sales referrals by actively promoting products and services provided by internal and external partners.
• Recommend alternative channels such as online, mobile, and digital solutions.
• Assist the branch with daily operational tasks.
• Seek opportunities to promote the organization and engage in the communities we serve. Engage in community events.
• Remain current on the HawaiiUSA practices, policies, and procedures.
• Comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
• Address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessary.
• Perform other duties as assigned.

Benefits

• Paid Time Off
• 11 Paid Holidays
• 401(k) and 3% Employer Contribution
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Prescription drug insurance
• Tuition reimbursement
• Life insurance
• Flexible spending account
• Disability insurance
• Opportunities for advancement
• Employee assistance program
• Referral program
• Retirement plan
• Employee discount
• Paid training
• Professional development assistance
• AD&D insurance
• Volunteer time off
• Credit union membership
• Paid orientation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED