Member Service Representative I (PAT) - Call Center

American Heritage Credit Union•Philadelphia, PA

32d•Remote

About The Position

American Heritage Credit Union has immediate openings for Full-Time PAT Member Service Representatives in our Contact Center. This is a virtual representative position based at our main campus in Northeast Philadelphia. The role involves performing routine member transactions via the Personal-interactive teller unit, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.

Requirements

Prior Cash Handling experience required.
Prior Customer Service experience required.
Must be flexible and available to work Contact Center hours of operation: Monday- Friday - 7:55 a.m. to 7:05 p.m. & Saturday 8:55 a.m. to 3:05 p.m. Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.

Nice To Haves

Previous Credit Union/Banking experience a plus.

Responsibilities

Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine)
Identifies cross-sell opportunities and cross-sells services to members.
Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers.
Perform account review.
Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member.