300MSR2)

Current•Baltimore, MD

8h•Onsite

About The Position

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect, find ways to assist our members/co-workers, and help our community be a better place to live. The goal is to provide the absolute best member experience in all interactions, which is the number one factor used to differentiate MECU from its competition. MSR I: Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues, and professionally handles members' inquiries face to face. Provides a variety of transactional services for members' accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. MSR II: Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues, and professionally handles members' inquiries face to face. Provides a variety of transactional services for members' accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.

Requirements

High School Diploma (general studies) – Required
GED – In Lieu of H.S. Diploma
Twelve (12) months Sales/Teller/Member Service Experience – Required (MSR I)
Proficient written and oral communication skills
Proficient in the lending process including input, funding, maintenance.
Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position
Assist with lending up to and including imputing: funding and maintenance of loans.
Participation in Business Development activities - REQUIRED

Nice To Haves

Twelve (12) Financial Services Background - Preferred (MSR I)
Eighteen (18) months Financial Services Background - Preferred (MSR II)

Responsibilities

Act as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member.
Provide accurate account information as requested by the member.
Provide information about the various credit union products and services to members and prospective members.
Open new accounts, resolve issues, and professionally handle members' inquiries face to face.
Provide a variety of transactional services for members' accounts on deposit and loan products.
Recognize additional financial service needs of the member and promote and explain these services/products to the member.
Assist with Teller functions (MSR II only).
Conduct on the job training for MSR I (MSR II only).
Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.
Assist members with routine account-related requests such as: Funds transfers; Automatic funds transfers (AFTs); Stop payments; Inquiries about bank deposit products and service charges; Inquiries about ATM and Debit Card usage and limits; Inquiries about checking and savings accounts transactions; Inquiries about funds availability; Check verification requests by third parties.
Make and fulfill commitments.
Work independently, meet reasonable deadlines, and accept responsibility for actions.
Arrive at work on time and ready to contribute.
Show up for meetings well prepared.
Meet expectations for attendance and punctuality.
Produce work that is highly accurate, demonstrates attention to detail, and reflects well on the organization.
Be personally committed to high quality work and encourage others to have similar standards.
Proficient in the lending process including input, funding, maintenance.
Adhere to BSA, the Privacy Act and Elder Abuse reporting.
Assist with lending up to and including inputting, funding, and maintenance of loans.
Participate in Business Development activities.