300MSR2)

Current•Catonsville, MD

9d•Onsite

About The Position

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect, find ways to assist our members/co-workers, and help our community be a better place to live. We never compromise the member experience - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition. MSR I: Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members' inquiries face to face. Provides a variety of transactional services for members' accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. MSR II: Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members' inquiries face to face. Provides a variety of transactional services for members' accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.

Requirements

High School Diploma (general studies) – Required
General Education Degree (GED) – In Lieu of H.S. Diploma
Member Service Representative I - Twelve (12) months Sales/Teller/Member Service Experience – Required
Proficient written and oral communication skills
Participation in Business Development activities - REQUIRED

Nice To Haves

Member Service Representative I - Twelve (12) Financial Services Background - Preferred
Member Service Representative II - Eighteen (18) months Financial Services Background - Preferred
Proficient in the lending process including input, funding, maintenance.

Responsibilities

Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.
Assist members with routine account-related requests such as: Funds transfers; Automatic funds transfers (AFTs); Stop payments; Inquiries about bank deposit products and service charges; Inquiries about ATM and Debit Card usage and limits; Inquiries about checking and savings accounts transactions; Inquiries about funds availability; Check verification requests by third parties.
Make and fulfill commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions.
Arrive at work on time and ready to contribute. Shows up for meetings well prepared.
Produce work that is highly accurate, demonstrates attention to detail and reflects well on the organization.
Assist with lending up to and including imputing: funding and maintenance of loans.
Adhere to BSA, the Privacy Act and Elder Abuse reporting.