Member Service Representative 1 - MetroWest
About The Position
As a Member Service Representative for the MetroWest branch at FAIRWINDS Credit Union, you will be the first point of contact for members seeking to achieve financial freedom. This role involves performing routine teller transactions, educating members on products and services, assisting with account inquiries, and maintaining operational compliance. You will also support branch goals by identifying member needs and referring them to appropriate teammates, while maintaining a positive and professional branch environment. The position emphasizes a strong commitment to The FAIRWINDS Way values and continuous learning through coaching sessions.
Requirements
- A strong desire to serve others and help them improve their financial lives.
- Excellent communication skills and a professional, positive attitude.
- Comfortable handling cash and working with technology in a fast-paced environment.
- Detail-oriented with strong problem-solving skills and a willingness to learn.
Nice To Haves
- Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!
Responsibilities
- Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
- Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
- Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
- Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
- Maintain balancing standards and operational compliance for all transactions.
- Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
- Maintain the appearance and organization of your teller station and the branch environment.
- Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
- Live and model The FAIRWINDS Way values in everything you do.
Benefits
- 11 paid holidays
- Generous paid time off
- 6% 401(k) match
- $700 annual contribution to Health Savings Account
- Comprehensive maternity leave program
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Leadership development
- Tuition assistance
- Advancement opportunities
- Rewards for financial wellness through Debt Free Club and Dave Ramsey’s SmartDollar program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
