Member Service Representative 1 - Four Corners

FAIRWINDS Credit Union•Four Corners, FL

10h•Onsite

About The Position

As a Member Service Representative for the Four Corners branch, you will be the first point of contact for members, helping them achieve financial freedom. This role starts at $18.00/hour, with opportunities for pay increases within the first year through self-promotion. You will welcome members, perform teller transactions, educate them on products and services, assist with account inquiries, maintain operational compliance, and support branch goals by referring members to appropriate teammates. You will also maintain the branch environment, participate in coaching sessions, and embody The FAIRWINDS Way values.

Requirements

A strong desire to serve others and help them improve their financial lives.
Excellent communication skills and a professional, positive attitude.
Comfortable handling cash and working with technology in a fast-paced environment.
Detail-oriented with strong problem-solving skills and a willingness to learn.

Nice To Haves

Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

Responsibilities

Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
Maintain balancing standards and operational compliance for all transactions.
Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
Maintain the appearance and organization of your teller station and the branch environment.
Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
Live and model The FAIRWINDS Way values in everything you do.