Member Service Rep - Whitley County YMCA

YMCA of Greater Fort Wayne • Columbia City, IN

9d • Onsite

About The Position

The YMCA is looking for enthusiastic, customer-focused individuals to join our Membership Team! As a part of this dynamic team, you’ll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive. The Whitley County Family YMCA is seeking an enthusiastic and attentive part-time Member Services Representative to join our team by becoming an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member-focused at all times to our diverse community.

Requirements

• Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne.
• At least 16 years old.
• Reliable transportation to and from work.
• Demonstrates effective communication and customer service skills.
• Welcoming and inclusive, supporting a diverse membership.
• Attentive to details, organized, able to handle money effectively, and proficient at other clerical and computer skills.
• Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences.

Responsibilities

• Build effective, authentic relationships with members.
• Maintain member satisfaction and communication needs in a personal yet professional manner and respond to emergency situations in the branch as needed.
• Keep membership records accurate, up-to-date, secure, and confidential while working towards consistent growth in new memberships and member retention levels.

Benefits

• Free individual membership or 65% off family membership
• 50% discounted programs for you and your household
• Free training and certifications
• Opportunities to advance and potentially find a long-term career
• Up to three hours of Childwatch is offered at membership branches during regular childwatch hours
• 50% discounted before and afterschool care and summer day camp options
• Flexible schedule

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed