Member Service Rep Specialist FT

Jetstream Federal Credit Union•Miami Lakes, FL

2d•Onsite

About The Position

The MSR II Specialist assists new and existing members of the Credit Union with all of their account transactions and uncovers sales opportunities. In addition, the position acts as a resource in identifying and resolving member servicing issues. The teller is an extension of the sales team and may open new accounts, input loan applications, and through conversations with members uncover financial needs, communicate product/promotional opportunities, and refer members to the branch relationship management team.

Requirements

2+ years of similar or related experience required.
Teller and/or cash handling experience.
A high school education or GED
Must be able to do same day travel to Miami-Dade county branch locations as needed.
Must be able to regularly talk, hear, and operate a computer keyboard and mouse.
Must be able to sit or stand for extended periods of time.
Occasionally lift, pull/push, and carry up to 25 pounds.
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with ability to be concise, clear and consistent
Demonstrated effective problem-solving skills
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Proficient in Microsoft Office

Nice To Haves

2-year degree (Preferred)
Bi-lingual (English & Spanish)

Responsibilities

Consistently provide an outstanding member experience, with a member first attitude.
Accurately process all financial service transactions, maintain responsibility for cash drawer, and follow proper balancing procedures.
Service new and existing deposit and loan accounts, and perform new account processing.
Proactively advise members on our products and services, by effectively interacting with members on how to take advantage of its benefits and features.
Achieve personal goals in deposits, loans, and referrals and assist the Branch in reaching new business development goals.
Comply with regulations, credit union policies and procedures, and security procedures.
Performs other job related duties as assigned.