Member Service Rep III - Loan Officer - Float

Directions Credit Union•Toledo, OH

About The Position

The Member Service Rep III provides a broad variety of member service functions and handles complex transactions. The role performs specific daily branch functions in the absence of the Branch Manager and Assistant Branch Manager, including opening and closing the branch and managing the vault. The position also provides assistance to MSR I, MSR II, the Assistant Branch Manager, and the Branch Manager as needed. The role supports Directions Credit Union’s mission to be a strong, growing, member-focused financial partner that provides value-added services and develops financial confidence among members and communities. The employee is expected to embody the organization’s values of inclusivity, community focus, ethical conduct, innovation, and teamwork in service to internal and external members.

Responsibilities

  • Efficiently, effectively, and accurately perform member transactions.
  • Efficiently, effectively, and accurately perform assigned branch functions.
  • Establish and maintain effective, professional business relations with members.
  • Establish and maintain effective coordination and working relationships with Credit Union personnel and management.
  • Perform daily branch functions in the absence of the Branch Manager and Assistant Branch Manager, including opening and closing the branch and managing the vault.
  • Provide assistance to MSR I, MSR II, the Assistant Branch Manager, and the Branch Manager as needed.
  • Perform other related duties as required or assigned.
  • Read and strictly adhere to company policies, rules, regulations, training, and handbook provisions.
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