Member Service Officer - Bilingual Required

Point West Credit Union•Portland, OR

8d•Onsite

About The Position

This role assists Credit Union members with all activities associated with member lending, processing member transactions, and responding to member needs for information and assistance with their Credit Union business. The position requires bilingual proficiency. The Member Service Officer will correspond with or interview new member and/or loan applicants, prepare necessary documents for approval, and process approved membership/loan documents for disbursement/filing, ensuring compliance with Credit Union policies and legal requirements. They will also handle phone calls, answer loan and account questions, calculate payments, and take loan and membership applications over the phone and/or electronically. Identifying and cross-selling opportunities is also a key part of the role. Additionally, the officer will assist members with opening, maintaining, and closing loans and accounts, answer questions about products and services, and resolve issues within their authority, referring more complex issues to the Branch Manager. They will also receive and process financial transactions, balance their cash drawer, and perform various administrative duties such as outbound calls, filing, and data entry.

Requirements

Five (5) years of similar or related experience.
A two (2) year college degree or equivalent experience.
Able to operate a ten-key calculator, typewriter, and computer keyboard.
Bilingual Required

Nice To Haves

Cross sell loan protection insurance on at least 25% of all eligible loans.
Successfully recommend a new product or service to 25% of all members interacted with daily.

Responsibilities

Corresponds with or interviews new member and/or loan applicants; prepares necessary documents for approval and processes approved membership/loan documents for disbursement/filing, ensuring they are in compliance with Credit Union polices and legal requirements.
Takes phone calls, answers loan and account questions, calculates payments, and takes loan and membership applications over the phone and/or electronically from members and potential members.
Identifies cross-sell opportunities and cross-sells services to members.
Assists members and potential members with opening, maintaining and closing member loans and accounts, answering questions about products and services (including debit and credit cards) and resolving issues that are within their authority to resolve via phone and mail.
Refers issues that are beyond their authority to the Branch Manager.
Receives and processes members financial transactions via mail and phone, including deposits, transfers and loan payments.
Balances cash drawer and accurately settles and records all daily activities.
Performs a variety of miscellaneous duties including outbound member calls, filing, project work, computer input, handling of incoming/outgoing mail, and other job-related duties as required or assigned.