Member Service Officer I

Bluestone Federal Credit Union • Sioux Falls, SD

1d • Onsite

About The Position

Bluestone Federal Credit Union is currently looking to fill an open Member Service Officer position. This individual will assist members with deposit and loan account support services. To succeed as a Member Service Officer, candidates should maintain a professional appearance, have a member focused attitude and should be courteous, helpful, accurate, and dependable. This position is responsible for taking loan applications, finalize loan documentation, disburse loan proceeds, monitor insurance coverage on collateralized loans, answer and respond to incoming lending queries, open/close memberships/accounts/sub-accounts, open business accounts and promote products and services. This position will also act as a backup Member Service Representative (teller) occasionally.

Requirements

• High School diploma or equivalent
• Previous financial institution and customer service experience helpful
• Must be bondable by insurance carrier and pass a credit and background check to company’s satisfaction
• Excellent communication skills
• Accurate and detail oriented
• Typing, 10 key and computer experience
• Team player, work well with others, positive attitude
• Exceptional customer service skills

Nice To Haves

• Previous financial institution experience, preferably in a lending role.

Responsibilities

• Provide exceptional member service
• Actively solicit products & services with new and existing members in conjunction with the marketing and overall goals of the Credit Union
• Answer and respond to incoming phone queries
• Open and close memberships, accounts, and sub-accounts
• Respond to member’s inquiries regarding loan requests and loan related servicing matters.
• Present loan requests to persons with an approval authority
• Open accounts, respond to inquiries and process all transactions related to IRAs
• Finalize loan documentation and disburse loan proceeds
• Process, follow up and monitor lien notations on collateral
• Process & monitor insurance coverages on collateralized loans
• Process paid loan documents and related lien instruments
• Serve as back up Member Service Representative
• Perform other duties as assigned by management
• Support BFCU mission, vision, strategies and business plans
• Consistently demonstrate BFCU Core Values

Benefits

• health (Avera Health Plans) with options of co-pay and high deductible plans to choose from
• Health Savings Account which has a company match (optional with high deductible plan)
• dental (Delta) and vision (VSP) plans
• basic life insurance
• short term disability
• long-term disability
• traditional and Roth 401k plans with a 6% match
• annual discretionary contribution
• 15 days of Paid Time Off (increases with tenure)
• Holiday pay (generally 11 per year)
• birthday off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED