Member Service Counselor Registry (58929)

AAA Northeast•Narragansett, RI

8d•$21 - $24•Onsite

About The Position

AAA Northeast is seeking a Member Service Counselor – Registry to provide sales and service to members in the areas of membership, reservations, and other branch products and services both in-person and over-the-phone. In select states, this role will provide registry services and ensure compliance with state regulations. The Member Service Counselor will achieve assigned standards for sales and referrals, recommend club products and services, and embody club mission and value statements with all interactions. AAA Northeast is a growing company that has been rated a top employer and best place to work across the Northeast year over year, committed to helping and serving its community.

Requirements

High School Diploma or GED Required
Customer Service with a focus in Sales Required
Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements Required
Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required

Responsibilities

Develops comprehensive knowledge of products and services offered by AAA Northeast and uses this information to promote the sales of memberships, including upgrades, auto-renewal and digital membership.
Uses technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives.
Makes any changes on existing memberships and assists members with any issues that may arise.
Delivers accurate and timely information to members regarding club products/services.
Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.).
In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems.
Services include but are not limited to, license/ID renewals, registration renewals.
Must be able to review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards.
Provides assistance to members for accommodations and points of interest, including mapping, routing, and possible hotel and car reservations for members.
Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members.
Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals.
Educates members of all benefits and KPI’s through the five-diamond process, cross selling techniques, and club and department training while maintaining a positive member experience.
Keeps up to date on all promotions and initiatives in the branch, recognizing opportunities to improve overall branch performance.
Acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues.
Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols.