Member Service Counselor Branch (59577)

AAA Northeast•Las Vegas, NV

5d•$22 - $25•Onsite

About The Position

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? Jump-start your career with AAA Northeast! Take your sales, customer service, and operational skills to the next level by joining our branch team! Our Member Service Counselor Branch is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a daytime schedule! Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you!

Requirements

High School Diploma or GED Required
Customer Service with a focus in Sales Required
Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements Required
Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required

Responsibilities

Develops comprehensive knowledge of products and services offered by AAA Northeast. Uses information to promote the sales of memberships, including upgrades, auto-renewal and digital membership.
Uses technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives.
Makes any changes on existing memberships and assists members with any issues that may arise.
Delivers accurate and timely information to members regarding club products/services.
Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.).
In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems.
Services include but are not limited to, license/ID renewals, registration renewals.
Must be able to review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards.
Provides assistance to members for accommodations and points of interest. This includes, mapping, routing, and possible hotel and car reservations for members.
Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members.
Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals.
Educates members of all benefits and KPI’s while maintaining a positive member experience through the five-diamond process, cross selling techniques, and club and department training.
Keeps up to date on all promotions and initiatives in the branch. This includes recognizing opportunities to improve overall branch performance.
Acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues.
Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols.
May travel to nearby locations to assist with branch coverage.