Member Service Center Analyst
About The Position
Maine Savings Federal Credit Union is seeking a candidate for a full-time position in our Member Service Center. This position provides first call resolution to meet credit union member needs involving transactions, account inquiries, credit and debit card assistance and all aspects of digital banking. The successful candidate will meet member needs by completing requested transactions and/or providing information requested. The candidate we select will develop a thorough knowledge of products, services and systems, and is able to support all member needs utilizing multiple delivery channels. Service excellence is the highest priority of the position.
Requirements
- High school or equivalent (Required)
- Rotating Saturday hours from 8:00am to 4:00pm are required.
Nice To Haves
- Financial Services Remote Customer Support: 1 year (Preferred)
- Call center: 1 year (Preferred)
Responsibilities
- Meet member needs by completing requested transactions and/or providing information requested.
- Develop a thorough knowledge of products, services and systems, and is able to support all member needs utilizing multiple delivery channels.
Benefits
- health insurance
- dental and vision insurance
- 401k with company match
- paid holidays
- a generous Paid Time Off program
- employee referral program
- employee discounts
- continuing education
- student debt relief programs
- longevity bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
