Part-time Member Service Associate - Capital Northwest #1 Region

Broadview Federal Credit Union•Clifton Park, NY

1d•$20 - $21

About The Position

The Member Service Associate welcomes members and visitors and provides professional, friendly service to meet members’ needs and deepen relationships. The role delivers the Credit Union’s mission to benefit every member, every time, every day. The position is assigned to the Malta Branch and also supports the other branches in the Capital Northwest #1 Region: Clifton Park - Park Ave, Wilton, and Clifton Park - Route 9.

Requirements

High school diploma or GED, and customer service experience preferred, or an equivalent combination of education and experience.
Excellent interpersonal skills.
Flexibility to work at any location at any time as business needs dictate.
Ability to lift at least 10 pounds and stand for long periods.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
Ability to work in a rapidly changing, dynamic environment.
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Nice To Haves

Customer service experience.
Fluency in a second language in addition to English.

Responsibilities

Provide outstanding, professional, and friendly service to new and existing members and visitors while fulfilling service needs.
Accurately process financial service transactions and maintain a cash drawer.
Detect and report fraud or irregular activities as a first line of defense.
Build member relationships by engaging in conversations, asking relevant questions, identifying solutions, and making recommendations.
Respond to general member inquiries about general information, products and services, and lending.
Problem-solve and resolve member issues in a timely manner.
Promote awareness and use of self-service resources, including digital channels.
Participate in cross-selling initiatives, campaigns, promotions, and events in support of branch and corporate goals.
Pursue professional development through coaching, job shadowing, mentoring, and training.
Achieve goals and objectives provided by management.
Ensure compliance with applicable policies, procedures, and regulatory guidelines.