Member Service Associate

The Southern Credit Union • Peachtree City, GA

15h • Hybrid

About The Position

The MSA will have a primary focus of providing quality service to our members while conducting front-line transactions on the teller line and/or in the drive through. Provide timely and efficient completion of member transactions while maintaining accurate records and thorough proper handling of all monies assigned.

Requirements

• High school diploma or equivalent
• Minimum experience of 1 year in a financial or retail sales environment that involves cash handling, customer service and sales
• Provide coverage at other branches when necessary and work Saturday rotation schedule
• Attention to detail and basic math skills
• Demonstrate good judgement in order to evaluate identities, accounts, checks, and currency.
• Demonstrate interpersonal skills and provide exceptional member experience with all member interactions
• Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats
• Working knowledge of Microsoft Word, Excel and Power Point software applications
• Candidates must be able to pass a background check including: Credit & Criminal Background.

Responsibilities

• Represent the Credit Union in a courteous and professional manner while providing an exceptional member service experience with all member interactions.
• Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.
• Performs a variety of miscellaneous tasks including balancing ATM, executing branch capture, completing branch recap, maintenance of member accounts, processing night depository transactions and acting as the vault teller.
• Personally, maintains a balancing record in accordance with the teller balance standards.
• Perform services for members to include account inquiries, new account openings, posting transactions, updating member information, problem identification and resolution.
• Must be familiar with Credit Union policies and procedures in order to effectively follow security procedures, handle/direct problems, complaints, and special situations
• Responsible for attending applicable training classes and completing computer-based training.
• Assist with opening and closing the branch by following Credit Union procedures.
• Other duties as assigned

Benefits

• health
• dental
• life insurance
• flexible spending plan
• retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED