Member Service Assistant

RALLY CREDIT UNION•Corpus Christi, TX

17h•Onsite

About The Position

Responsible for establishing new memberships and increasing existing member account relationships through sales and referrals to meet performance targets. Determine the member's needs, tailoring credit products to meet their unique financial needs and goals. Cross sells all products and services while adhering to credit union policy and procedures. Maintains excellence in delivering member service and exceeding the credit union and department service standards. Perform daily responsibilities along with knowledge of opening and closing accounts, debit cards, servicing members, and processing stop payments, wire transfers, placing check orders, processing special instructions on accounts, e-services and performing general file maintenance and researching transactions. Provide support to Receptionist area as needed. If applicable, provide access and servicing to safe deposit box for members. (Spohn location only). Providing a consultative sales approach to meet our member's financial needs by proactively identifying opportunities to cross-sell and up-sell beneficial products and services. Fostering a teamwork attitude to ensure all credit union goals and objectives are achieved. Consistently meet or exceed sales goals as set by management by effectively and efficiently cross-selling credit union products and services to both current and potential members. Responsible for referring sales opportunities to other lines of business. Input loan applications to include recommendation of loan opportunities and forward to MSR/MSO for decision. Maintain accurate data entry regarding member records, maintenance, and transactions; have the ability to find and correct errors. Ensure the protection of the credit union’s interest in matters of adequate documentation; includes but not limited to loan, title work, and account packets. Adherence to security, internal control procedures, policies and applicable laws and regulations. Adhere to mandatory compliance, product, and credit union training. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), AntiMoney Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions. Responsible for completing BSA/AML compliance training annually. All other duties as assigned.

Requirements

High School Diploma or GED
One (1) year experience in assessing and meeting member needs
Wrist/hand manipulation
Restriction to workstation for extended periods of time
May be required to stand for extended periods of time
Close vision for frequent viewing of computer monitor and review of documents
Clarity in speech and hearing for effective staff/member interaction
Ability to perform job functions independently or with limited supervision
Ability to work effectively either on own or as part of a team
Strong ability to read and carry out various written instructions and follow oral instructions
Strong ability to speak clearly and deliver information in a logical and understandable sequence
Ability to anticipate member needs, initiate assistance, and make recommendations of appropriate products/services
Capability of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization
Demonstrate highest levels of customer service and discretion when dealing with the public
Ability to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace
Ability to effectively handle multiple, simultaneous, and changing priorities
Capability of exercising highest level of discretion on both internal and external confidential matters
Personal computer with windows environment, ATM/ITM, scanner, and cash advance machine, calculator, copy machine, Debit card imprinter.

Nice To Haves

6 months of financial/banking/CU experience

Responsibilities

Establishing new memberships and increasing existing member account relationships through sales and referrals to meet performance targets.
Determining member needs and tailoring credit products to meet their unique financial needs and goals.
Cross-selling all products and services while adhering to credit union policy and procedures.
Maintaining excellence in delivering member service and exceeding credit union and department service standards.
Opening and closing accounts, debit cards, servicing members, and processing stop payments, wire transfers, check orders, special instructions on accounts, and e-services.
Performing general file maintenance and researching transactions.
Providing support to the Receptionist area as needed.
Providing access and servicing to safe deposit boxes for members (Spohn location only).
Using a consultative sales approach to meet member financial needs by proactively identifying opportunities to cross-sell and up-sell beneficial products and services.
Fostering a teamwork attitude to ensure all credit union goals and objectives are achieved.
Consistently meeting or exceeding sales goals by effectively and efficiently cross-selling credit union products and services.
Referring sales opportunities to other lines of business.
Inputting loan applications, recommending loan opportunities, and forwarding to MSR/MSO for decision.
Maintaining accurate data entry regarding member records, maintenance, and transactions, and correcting errors.
Ensuring the protection of the credit union’s interest in matters of adequate documentation (loan, title work, account packets).
Adhering to security, internal control procedures, policies, and applicable laws and regulations.
Adhering to mandatory compliance, product, and credit union training.
Demonstrating understanding and adherence to regulation compliance, including BSA, AML, OFAC, CIP, and MDD.
Completing BSA/AML compliance training annually.
Performing other duties as assigned.