Member Service Agent (Member Relations Center)

Community 1st Credit Union • Ottumwa, IA

1d • Onsite

About The Position

As a Member Service Agent, you'll be at the forefront of providing exceptional member service while assisting members on the phone. This position is located at the Ottumwa Richmond branch, back office. This position also works roughly 2 Saturdays a month from 8am-1pm. Fluency in both English and Spanish is preferred, but not required. Our training program will equip you with the knowledge and tools needed to excel in this role, ensuring that you feel confident and supported as you navigate your day-to-day responsibilities.

Requirements

• Excellent communication skills
• Strong attention to detail
• Ability to multitask effectively
• Proficiency in using computer systems and software applications
• Accurately inputting and maintaining member information
• Member-centric mindset
• Problem-solving abilities
• Passion for delivering exceptional service

Nice To Haves

• Fluency in both English and Spanish
• Prior experience in a customer service or financial services role

Responsibilities

• Assisting members with their financial needs
• Providing accurate information on products and services
• Resolving inquiries and concerns
• Promoting a positive member experience
• Developing communication skills
• Building relationships with members
• Contributing to the overall success of the Member Relations Center team

Benefits

• Medical
• Vision
• Dental
• Flexible Spending Account
• Education Reimbursement
• Life Insurance
• PTO
• Paid Volunteer Time
• Sick Time
• 401K plan (10% company contribution)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed