Member Service Agent
Deseret First Credit Union•West Valley City, UT
•Hybrid
About The Position
The Member Service Agent provides service to members of the credit union by processing their financial transactions and educating them on credit union products and services over the phone and via email and other electronic correspondence. We pride ourselves in taking excellent care of our credit union's members.
Requirements
- High school diploma or GED
- Six months of experience working with the general public
- Microsoft Office Suite; strong ability to learn new software programs
- Must be friendly, personable, professional, and service-oriented
- Good oral and written communication skills
- Ability to think outside the box and problem solve
- Ability to multi-task and adapt to change
Nice To Haves
- Previous phone experience is helpful
- Spanish speaking is a plus
Responsibilities
- Takes incoming calls from members to assist them with account needs and transactions
- Opens new accounts
- Processes checks
- Responds to members' e-mail and chat system inquiries
- Provides credit union products and services to existing members
Benefits
- 12 paid holidays
- Competitive compensation
- Benefits, perks, and discounts worth a double-take
- A positive atmosphere and co-workers who truly care
- Enjoyable activities and wellness initiatives
- Work-from-home flexibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
