Member Service Advisor III - Longmont

Bellco Credit Union • Longmont, CO

6d • Onsite

About The Position

Bellco Credit Union is a local not-for-profit organization established in 1936, dedicated to serving its members and communities. Bellco offers a comprehensive benefits package and focuses on developing employees into expert financial-service ambassadors. The Member Service Advisor III role involves processing financial transactions and providing member services in a timely, accurate, and professional manner, while maintaining in-depth knowledge of all Credit Union products and services. This position also involves identifying sales opportunities, recommending products and services, establishing new accounts, and supporting loan applications and closings for members.

Requirements

• High School diploma or equivalent
• Six months teller experience or equivalent cash handling, and/or customer service.
• Demonstrates strong oral and written communication skills.
• Ability to accurately and efficiently enter data and update member financial records.
• Ability and willingness to identify needs and sell appropriate products and services.
• Ability to obtain and perform Notary services.
• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Comply with all organizational policies, the Employee Handbook, Code of Conduct, and required annual training.
• Foster an inclusive workplace where diversity and individual differences are valued and leveraged.
• Adhere to safe working practices and always follow all organizational safety policies and procedures.
• Demonstrate compliance with all state, federal, and all other regulatory agency requirements.
• Ensure strict confidentiality of all records and PII.

Nice To Haves

• One year of sales or customer service experience preferred
• Six months or more experience with Bellco or in financial services preferred.
• Lending experience preferred.
• Bilingual (Spanish) strongly preferred.

Responsibilities

• Processes a variety of financial transactions and member services in both lobby and drive-up.
• Maintains thorough knowledge of all Credit Union products and services.
• Evaluates sales opportunities and makes recommendations or offers products and services.
• Establishes new accounts for potential and existing members.
• Submits applications, provides support for, and closes loans for members.
• Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions.
• Communicates with members in a positive manner through exceptional service in person and by telephone.
• Understands and communicates key features and benefits of all Bellco products and services, matching products to member needs and referring members to appropriate team members.
• Understands and complies with all appropriate federal and state regulations, branch operations procedures, and branch audit standards.
• Contributes to corporate and branch goals and supports current business priorities.
• Accesses and navigates devices and systems including TELLERphone, Bellco online banking, core system (DNA), the shared branching network, and various web-based systems.
• Demonstrates to members how to access and utilize TELLERphone and Bellco online banking.
• Opens and maintains personal accounts for potential and existing members.
• Completes IRA, HSA, and Coverdell account openings, maintenance, and transactions.
• Processes international and domestic wire transfers accurately and confidently.
• Accurately submits unsecured lending applications, adheres to underwriting guidelines, and analyzes credit bureau reports.
• Conducts unsecured loan closings and disburses loans.
• Handles digital (phone and virtual) appointments and allocates them to employees.
• Accesses member accounts to perform non-lending service transactions and conducts account maintenance.
• Performs other related duties as assigned by management.

Benefits

• Medical
• Dental
• Vision
• 401 (k) with company match
• Supplemental Life Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Bonuses for meeting production goals
• Quarterly bonuses for meeting team goals
• Annual managerial bonus (for exempt non-branch management roles)
• On-the-spot bonuses for extraordinary performance (for non-branch non-management roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED