Member Service Advisor II - Westminster

Bellco Credit Union•Westminster, CO

17h•Onsite

About The Position

Processes a variety of financial transactions and member services in both lobby and drive-up in a timely, accurate and professional manner while providing exceptional member service. Maintains thorough knowledge of all Credit Union products and services. Consistently evaluates sales opportunities, makes recommendations or offers products and refers members to the appropriate sales staff. Establishes new accounts for potential and existing members.

Requirements

High School diploma or equivalent
Six months of cash handling experience
Previous experience or demonstrating in current role the ability to consistently meet and exceed sales and service goals
Ability to interact with others in a positive manner both in person, by email and by phone using strong, oral and written, communication skills
Ability to perform all teller duties while maintaining a high teller balancing efficiency (85% or higher) on a consistent basis
Ability to accurately and efficiently enter data and update member financial records
Ability and willingness to identify needs and sell appropriate products and services
Ability to obtain and perform Notary services

Nice To Haves

One year of sales or customer service experience preferred
6 months or more experience with Bellco or in financial services preferred
Bilingual (Spanish) strongly preferred

Responsibilities

Provide a valuable and enjoyable experience to both internal customers and members during interactions.
Consistently suggest ways to improve the member/customer experience through improved processes and technology.
Communicate with members in a positive manner, through exceptional service, both in person and/or by telephone.
Practice Bellco service standards and core values in all interactions with members, prospective members and personnel in other Bellco departments.
Understand and communicate key features and benefits of all Bellco products and services to members and deepen member relationships by matching products to meet members needs and referring members to the appropriate team member/partner.
Understand and comply with all appropriate federal and state regulations, branch operations procedures and branch audit standards.
Contribute to corporate and branch goals and support current business priorities.
Access and navigate devices and systems including TELLERphone, Bellco online banking, core system (DNA), the shared branching network and various web-based systems used in daily operations.
Learn and demonstrate for members how to access and utilize TELLERphone and Bellco online banking.
Open and maintain personal accounts for potential and existing members following the established account opening procedures.
Complete IRA, HSA and Coverdell account openings, maintenance and transactions.
Precisely and confidently process international and domestic wire transfers for members following established guidelines and within the prescribed wire limits.
Routinely handle digital (phone and virtual) appointments, including the allocation of digital appointments to employees to ensure appointments start on time.
Accurately submit unsecured lending applications, adhere to established underwriting guidelines and analyze credit bureau reports to identify member financial needs and sales opportunities.
Conduct unsecured loan closings and disburse loans according to established procedures.
Access member accounts to accurately perform non-lending service transactions, for example: Cash and/or check deposits, withdrawals, payments and transfers, Cash advances, Official check and money order issuance, Savings Bond redemption, Shared Branching transactions, Processing of miscellaneous negotiable items.
Access member accounts to conduct account maintenance, for example: Contact information changes (address, phone, email), Check ordering, Debit card issuance and maintenance, Online banking set-up and maintenance, Order check/statement copies, Initiate research requests, Joint/Beneficiary/POD updates and maintenance, Bill pay support, Assist members with power of attorney (POA) requests including submitting documents for approvals, addition and removal of POAs from accounts, Notary services.
Assist with branch balancing and branch operations.
Maintain regular and punctual in person attendance.

Benefits

Medical
Dental
Vision
401 (k) with company match
Supplemental Life Insurance
Paid Vacation
Paid Sick Days
Paid Holidays
Monthly bonuses for meeting production goals (for Non-exempt branch roles)
Quarterly bonuses for meeting team goals (for Non-exempt branch roles)
Quarterly bonuses for production and team goals (for Exempt branch roles)
Annual managerial bonus (for Exempt non-branch management roles)
On-the-spot bonuses for extraordinary performance (for Non-branch non-management roles)