Member Sales & Service Specialist - Queen Creek

Empowered Pilates•Queen Creek, AZ

5d•Onsite

About The Position

Member Sales & Service Specialists, or MSS, are responsible for assisting the Studio Manager with engaging conversations with prospects, booking them into introductory classes, and converting them into members. MSS are knowledgeable about all aspects of membership sales, retail sales, and private training sales. They must be comfortable building connections over the phone and selling Pilates. This is a sales-focused role within a growing company that offers opportunities for development and challenges. The company's purpose is to provide an encouraging and inclusive community experience that empowers everyone to live their best life through movement and the mind-body connection of Pilates.

Requirements

Excellent communication and interpersonal skills in person, on the telephone, via email, and text message.
Comfortable with public speaking in groups of up to 12 people.
Strong sales and customer service skills.
Goal-oriented with an ability to achieve membership, retail, and service objectives.
Ability to learn and use the Club Ready software system.
Punctual, reliable, and professional.
Ability to work harmoniously as part of a team.
Ability to adapt and evolve in an ever-changing fast-paced diverse environment.
Ability to stand or sit for up to 8 hours throughout the workday.
Hearing sufficient to understand conversations, both in person and on the telephone.
Reliable means of transportation to studio and occasional offsite events.

Nice To Haves

Pilates and/or fitness knowledge or background is helpful but not required.

Responsibilities

Respond to customer emails, text messages and phone calls, ensuring same-day responses and escalating issues as needed.
Execute sales protocols for prospect follow-up, membership sales, and intro class booking.
Provide exceptional customer service in person, over the phone, via text, and email.
Conduct facility tours while actively engaging with individuals.
Meet or exceed sales call goals per shift and assigned KPIs.
Achieve personal and studio-level sales goals.
Help maintain a clean and orderly studio.
Participate in special events to promote the studio.
Smile a ridiculous amount.
Other duties as assigned.