Member Retention Manager

LINCOLN CENTER•New York, NY

12h

About The Position

Reporting to the Associate Director, Memberships, the Member Retention Manager supports the execution of campaigns and initiatives designed to drive member retention, upgrades, and engagement. This role sits at the intersection of membership marketing, fundraising, and stewardship, and plays a key role in implementing campaigns and ensuring a strong, consistent member experience. The Manager will collaborate across teams to deliver high-quality communications and support ongoing engagement efforts. The ideal candidate is highly organized, detail-oriented, and a strong communicator who thrives in a fast-paced environment. They enjoy working with data to improve performance, testing and refining campaigns, and building relationships with supporters through thoughtful, well-executed outreach.

Requirements

Bachelor’s degree required
2–4+ years of experience in membership program management, marketing, or related field
Experience supporting campaigns across email, direct mail, or digital channels
Very strong interpersonal skills, including phone and email correspondence and in-person interactions
Familiarity with data analysis and segmentation
Skilled writer and editor with strong attention to detail
Highly organized with strong project coordination skills
Collaborative, proactive, and eager to learn

Nice To Haves

Experience with CRM and marketing platforms (e.g., Tessitura, Wordfly, or similar) preferred
Proficiency in Canva and/or InDesign a plus
Open to occasional night and weekend member night
Passion for the arts and commitment to Lincoln Center’s mission

Responsibilities

Support the planning and execution of membership renewal, upgrade, and engagement initiatives across channels
Assist in implementing annual retention and upgrade plans aligned with institutional priorities and programming
Contribute to revenue and retention goals by executing data-informed campaigns and tracking performance
Serve as a relationship manager for a portfolio of Friends of Lincoln Center, Patrons, Family, and NextGen members, building and maintaining meaningful connections
Support in-person stewardship efforts, including attending member events, performances, and receptions to enhance engagement
Help identify and cultivate members for upgrades and deeper engagement opportunities
Partner with Individual Giving colleagues to support coordinated outreach and cultivation efforts
Execute personalized outreach, including email, phone, and occasional one-to-one engagement
Maintain accurate records of member interactions in CRM systems to support tracking and reporting
Draft and support the development of member communications, including renewal and upgrade appeals for direct mail marketing, email campaigns and newsletters, stewardship and impact communications, and event-related messaging and acknowledgements
Collaborate with internal teams to ensure communications are accurate and aligned with brand and messaging guidelines
Partner with Marketing & Communications to support alignment with broader institutional campaigns
Support campaign calendars, timelines, and cross-functional coordination
Help manage multiple projects simultaneously while meeting deadlines
Identify opportunities to improve processes and enhance the member experience
Track campaign performance and assist in reporting on key metrics
Analyze results to identify trends and opportunities for improvement
Support audience segmentation and list management efforts