Member Resource Specialist
About The Position
The Member Resource Specialist powers ICUL's member education engine, turning learning needs into high-impact training and events that move credit unions forward. This role involves setting curriculum priorities, choosing delivery formats, and building engaging materials while owning the operational details that make programs feel effortless for attendees. The day-to-day involves managing dashboards, shaping attendee experiences, coordinating with speakers and venue partners, managing registration trends, drafting communications, and analyzing feedback and results. Some weeks may include travel for on-site event support.
Requirements
- 3+ years in training coordination, event planning, or related work (financial services/credit unions preferred)
- Strong project management, communication, and relationship-building skills
- Proficiency with MS Office (especially PowerPoint) and tools like CRM/registration platforms
Nice To Haves
- Canva proficiency
Responsibilities
- Design, develop, and continuously refine curriculum, agendas, and on-demand resources
- Select, evaluate, and negotiate with speakers/vendors; support contract recommendations
- Manage program/event budgets, monitor spend, and pursue smart cost efficiencies
- Oversee registration systems, attendee communications, records, and reporting metrics
- Coordinate logistics (venue, A/V, travel, food & beverage) and serve as on-site lead as needed
- Partner with internal teams/SMEs and marketing to align content and promotion
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- HSA options
- FSA options
- Competitive salary
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
