Member Representative

Northern Credit Union•Englehart, ON

3d•Onsite

About The Position

The Member Representative plays a crucial role in enhancing our members' experience by collaborating with their branch team and internal partners. Their primary focus is to address member inquiries, analyze individual needs, and guide members in utilizing a diverse range of products and services tailored to meet their specific requirements. This includes providing assistance in navigating through the available offerings and ensuring accurate and efficient processing of financial transactions through the banking system. They must excel at working towards a standard of excellence and striving towards reaching and exceeding goals as a self-starter and also in support of their team.

Requirements

High school diploma and equivalent banking and customer service experience
Minimum one year of proven sales experience
Commitment to continuous learning and owning their own growth
Knowledge of basic Credit Union products, services and systems
Moderate knowledge of Microsoft Word, Excel, Outlook and the use of modern office equipment
Ability to process transactions, handle cash and balance in an accurate and timely manner
Ability to communicate effectively (both orally and written) with members and co-workers in a courteous, friendly, professional and efficient manner
Ability to efficiently organize work and time to meet daily deadlines

Responsibilities

Address member inquiries
Analyze individual needs
Guide members in utilizing a diverse range of products and services
Provide assistance in navigating through available offerings
Ensure accurate and efficient processing of financial transactions through the banking system
Work towards a standard of excellence
Strive towards reaching and exceeding goals as a self-starter and in support of their team