Member Representative (Universal Banker) - Bradford

High Point Federal Credit Union • Bradford, PA

9d • $18 - $25 • Hybrid

About The Position

At High Point FCU, we believe banking is about helping people navigate important moments in their lives while strengthening the communities we serve. As a not-for-profit financial institution, we focus on building long-term relationships, supporting local organizations, investing back into our communities, and helping members through every stage of their financial journey. We are looking for individuals who genuinely care about people, communicate well, and take pride in providing a positive member experience. Journeys start here. As a Member Representative, you will support members through a variety of financial needs while helping create a welcoming and solution-focused branch experience. This is a multi-functional role that includes Teller, Member Service, and Retail Lending responsibilities.

Requirements

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Ability to explain financial information in a clear and approachable way
• Comfortable building rapport and having meaningful conversations with members
• Detail-oriented with strong organizational skills
• Ability to adapt, learn, and work across multiple functions
• Collaborative mindset with a willingness to support team goals

Nice To Haves

• 1–4 years of experience in banking, cash handling, member service, retail lending, hospitality, customer service, or a similar relationship-focused role preferred

Responsibilities

• Process member transactions accurately and efficiently including deposits, withdrawals, transfers, and loan payments
• Build trust through friendly, professional interactions
• Recognize opportunities to improve the member experience during everyday transactions
• Open and maintain personal and business accounts
• Assist members with account questions, wires, address changes, balances, reconciliations, and other account needs
• Educate members on products and services that may benefit their financial journey
• Balance member advocacy with regulatory and operational requirements
• Assist members through the consumer loan process from application to closing
• Explain loan products and terms clearly and confidently
• Help create a smooth, supportive borrowing experience
• Participate in ongoing training, development, and cross-functional learning
• Stay current on compliance, procedures, and regulatory expectations including Bank Secrecy Act requirements
• Support branch operations and teammates as needed
• Contribute positively to branch culture, teamwork, and continuous improvement efforts

Benefits

• The expected pay range for this position is $17.50-$25.00/ hour. This salary range only reflects base wages and does not include benefits or other types of compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED