Member Representative

Collins Community Credit Union•Cedar Rapids, IA

9d•Onsite

About The Position

Collins Community Credit Union is seeking a Member Representative for their Blairs Ferry branch. This role requires a competitive, independent, and proactive individual who can solve problems and achieve results through collaboration. The primary focus is on delivering high-quality service to both internal and external members by handling routine financial transactions, identifying member needs, and educating them on beneficial products and services. This position embodies the credit union's ACTION values: All In, Collins Community Obsessed, Transparent, Integrity, One Team, and Nimble, aiming to foster community growth through personalized service and strong connections.

Requirements

Valid work authorization for permanent employment in the U.S. without the need for sponsorship.
High school diploma or equivalent required.
Customer service and/or cash handling experience preferred.
Strong communication and interpersonal skills.
Demonstrated ability to balance service excellence with sales performance.
High attention to detail, accuracy, and compliance discipline.
Comfortable with technology and digital tools.
Strong problem-solving and relationship-building capabilities.
Self-motivated, dependable, and able to work in a fast-paced environment.
Must be bondable in accordance with the State of Iowa and Collins Community Credit Union guidelines.

Responsibilities

Serve as the first point of contact for members and guests of the credit union.
Create welcoming, professional, and personalized interactions.
Identify member needs through conversation and active listening.
Introduce members to products, services, and digital solutions.
Perform day-to-day transactions for members.
Actively cross-sell and refer products and services to appropriate parties.
Uncover opportunities through profiling, life events, and needs-based conversations.
Recommend solutions (checking, savings, loans, digital banking, etc.).
Achieve, contribute, and exceed individual and branch sales and referral goals.
Conduct proactive outreach (in-person, phone, and campaign-based).
Partner with specialists to deepen member relationships.
Educate members on benefits, features, and value of offerings.
Accurately process deposits, withdrawals, transfers, and loan payments.
Maintain and balance cash drawer daily.
Complete basic account maintenance and documentation with accuracy.
Support branch operations.
Handle member transactions safely, accurately, confidentially within established procedures and regulatory requirements.
Ensure compliance with all policies and regulatory requirements (BSA, privacy, etc.).
Verify identification and protect member data.
Identify and escalate suspicious or unusual activity.
Maintain integrity in all financial and member interactions.
Contribute to a collaborative, high-performing team environment.
Participate in branch initiatives, promotions, and goal attainment efforts.
Represent the organization in the community and support outreach events.
Share responsibility for branch success by living out the one team philosophy.