Member Relationship Specialist - New Orleans Financial Health Center

Credit Human•New Orleans, LA

10d•$68,188 - $74,587•Onsite

About The Position

This role involves using good individual judgment, analysis, and decision-making to assess and overcome obstacles. It requires accumulating data, listening to evaluate needs, and diagnosing problems from a multi-factor model. The specialist will offer optimal solutions considering multiple variables to enable additional opportunities, while also considering immediate cause and effect impacts and associated impacts of up to 6 to 9 months in length. The position is located at the New Orleans Financial Health Center.

Requirements

3 years of face-to-face interaction experience
Exceptional listening skills
Exceptional verbal communication skills
Good written communication skills
Good problem-solving skills
High School Diploma or Equivalent
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Bachelor's Degree

Responsibilities

Embody sincere empathy for our members and display a deep passion for helping our members achieve financial health
Use the appropriate tools and coaching techniques available to develop and propose multiple decision alternatives to address and/or improve members' current financial situation, remedy past missteps, and develop an action plan to help members attain short-range financial goals (up to one year)
Maintain systematic, consistent and reliable notes and contact history information on each member
Actively leverage multiple established community partner relationships by supporting the partner's values and mission through service, volunteer, or engagement opportunities
Actively participates with local community partners to expand Credit Human's reach, discover and nurture SEG opportunities, develop sensibly innovative growth channels, and deliver financial services
Ensure full compliance with existing corporate policies and procedures