Member Relationship Specialist (Bilingual Preferred)

Redwood Credit Union•Santa Rosa, CA

8h•Onsite

About The Position

Redwood Credit Union is seeking a Part-Time Member Relationship Specialist responsible for a variety of member service duties related to new accounts, loan transactions and documentation. This role provides excellent member service and contributes to branch success by selling and referring Credit Union products. As the face of the organization, you will play a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers.

Requirements

Knowledge of financial institution products and services, including loans.
Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
Skilled in counting and balancing cash.
Skilled in the operation of office equipment including personal computers with Internet and intranet access.
Ability to communicate effectively both verbally and in writing.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability to identify errors and make corrections.
Ability to effectively cross-sell products and services using a needs-based sales approach.
Ability and desire to work in a team environment.
Ability to work a rotating schedule which will include working on rotating Saturdays.
Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761.
Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance.
Combination of education and experience equivalent to a high school diploma.
At least 18 months experience in retail sales and/or cash handling experience.

Nice To Haves

Bilingual Preferred

Responsibilities

Provide excellent service to all Members, volunteers, internal employees, and service providers.
Cross-sell RCU and RCUSG products and services.
Open accounts and match Member needs to RCU and RCUSG products and services.
Determine the appropriate loan product(s) to meet the Member(s) needs.
Obtain information from Member to complete loan application; examine and collect proper loan documents.
Complete loan-funding process and recommend additional products or services to meet Member needs.
Research Member questions, problems, and complaints and respond with accurate information.
Safeguard member information and ensure confidentiality by following established policy and procedures.
Perform file maintenance on all types of accounts.
Perform accurate teller transactions and reconcile cash nightly.
Conduct audits of Credit Union documents and files.
Answer phone and efficiently complete phone requests.
Participate in branch, departmental, and company meetings.
Perform branch opening and closing duties.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!