Member Relationship Specialist

Wichita Federal Credit Union•Wichita, KS

1h•Hybrid

About The Position

Drive consumer loan growth and member engagement by delivering professional, informed, and accurate service. Actively promote and cross-sell credit union products and services while exceeding goals for loan production, loan protection products, memberships, checking accounts, and referrals to additional financial solutions. Bilingual preferred but not required.

Requirements

High school graduate
2-4 years of experience in lending and/or sales

Nice To Haves

Excellent time management skills
Excellent verbal and written communication skills
Ability to follow up with others regarding information needed or provided
Ability to work independently, self-starter, energetic
Able to handle highly confidential information with discretion
Detail oriented
Able to adhere to tight deadlines
Able to produce high-quality work in an efficient and timely manner
Demonstrate flexibility and adaptability by being able to discern between conflicting priorities and reprioritize as business needs dictate
Embraces change
Professional presence.
Punctual, dependable and cooperative
Possess a positive demeanor and cooperative attitude in relations with members and employees.
Communicates with warmth and compassion while keeping the needs of the business as the primary focus.
Bilingual preferred

Responsibilities

Conduct interviews with members, assess member needs, recommend WFCU products and services to meet or exceed those needs
Meet or exceed consumer loan production goals and goals for ancillary products including, but not limited to, Debt Protection, GAP, warranties, auto insurance, etc.
Review available information and proactively contact members with opportunities to improve their financial position – prospecting, follow-up on loan applications and outbound calling are expected
Provide general information, interview members on the phone and via video calls, analyze credit applications, determine collateral needs, values and payment plans, verify income, calculate debt ratios, obtain credit reports, verify credit history, examine assets and liabilities
Be able to discuss loan alternatives, credit criteria, interest rate, and loan documentation in such a manner as to elicit a positive response from the member.
Collect required documents from members required by the Underwriter to provide the Consumer Loan Processor and/or Member Loan Support Center Specialist with the required information for an accurate and efficient closing process.
Identify financial needs for members and cross-sell other credit union products and services by making referrals to other internal credit union specialists.
Provide coverage for other Member Relationship Specialists as dictated by staffing needs and member volume
Provide service by answering “Apply for Loan’ queue calls and responding to online applications as assigned
Other duties as assigned.