Member Relationship Specialist II

Collins Community Credit Union•Cedar Rapids, IA

1d•Onsite

About The Position

Collins Community Credit Union is hiring for a Member Relationship Specialist II for their Blairs Ferry branch in Cedar Rapids. This role involves promoting and providing credit union products and services to new and existing members, processing member loan requests for consumer and home equity products, new account setup, and account maintenance. The ideal candidate is competitive, independent, a problem-solver, and can work effectively with others. Collins Community Credit Union is committed to providing exceptional member service and innovation, and they offer a Bilingual Pay Program for qualifying applicants. Success in this role requires excellent communication skills, the ability to thrive in a fast-paced environment, a drive to succeed, and motivation for career advancement. The Credit Union emphasizes teaching skills, providing support, professional development, and career advancement opportunities.

Requirements

Excellent communication skills
Strong written and verbal communication skills
Detail oriented
Reliable
Able to multi-task
Positive attitude
Must be available to work during business hours: Monday - Thursday 8:00am - 5:15 pm, Friday 8:30am - 5:45pm, Saturday 8:30am - 12:15 pm (rotating)

Nice To Haves

Competitive
Independent
Doer
Problem solver
Ability to get things done through people
Ability to thrive in a fun, fast-paced workplace
Drive to succeed
Motivation to launch yourself to the next level

Responsibilities

Assist members, non-members, and potential members via face to face, email, and phone interactions.
Assist members with inquiries and process all account transaction requests within the Credit Union's procedures, policies and guidelines.
Process member service requests for consumer products within the Credit Union's procedures, policies and guidelines.
Process member loan requests for consumer and home equity products.
Meet or exceed established goals.
Support the branch in fostering a positive work environment.
Contribute to the daily branch operational tasks / duties assigned by the Branch Management team.